FAQ


Answers


What are your business hours?
Generally we walk Monday to Friday 7am – 5pm
Public Holidays and Weekends are by arrangement
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Are you insured?
Yes, Dog Walking New Farm has full public liability insurance
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Do you have police clearance?
Yes, Dog Walking New Farm owners Janine and Gary Turnbull both have security clearance
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Do we meet before starting a walking program?
Yes, we visit you and your dog for an obligation FREE consultation to design a program that will suit you and your dogs needs.
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What is Pet Sitting?
Pet sitting or minding is a great alternative to boarding kennels whilst you are on holidays. We visit your home and care for your pets just as you would.  We can also collect mail, water plants; put bins out… will do almost anything you would like done! We design a personalised service just for you and your pet.
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What is the Pet Taxi Service?
When you use this service, transportation is in an air-conditioned car or van and your pet will wear a harness and be safe and secure
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Will my dog be walked in all weather?
Your dog’s safety is of the utmost importance.
In extreme heat, walks will be adjusted so as not to place unnecessary stress on your dog.
In Thunder Storms or if lightning is present we will not walk your dog and will always notify you.
In Rain, we do walk in the rain unless requested not to.

On the scheduled walk days we do request you leave a towel with their lead in case of rain.
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What do you do in case of an emergency?
On our initial visit we take all Emergency Contact details and also Vet Details and your authority to take whatever action is necessary for the well being of your dog.  We will always try to contact first.
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What is your cancellation policy?
We do not charge a cancellation fee but we would appreciate 24hrs notice.  We will do our best to reschedule the walk.  We understand this is not always possible so as much notice as you can would be appreciated.  We try not to cancel any appointments but if this is unavoidable we will give you as much notice as possible.
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PRIVACY STATEMENT
Dog Walking New Farm respects your privacy and we guarantee that any information provided to us will be kept confidential and will not be shared, sold or exchanged with any other businesses or individuals.  We may however disclose information about you and your animal/s to a law enforcement agency or regulatory body should we be required to do so by law.
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